And this is just the start. Follow us to follow our journey as we scale globally, amplify partners performance and keep driving the future of building performance with AI. 

#PartnerEnablement #BuildingPerformance #PropTech #SmartBuildings #AI #BuildingIntelligence #EnergyEfficiency 

Ever wondered who’s leading our service, support and training team at Bitpool? Meet Ash Abdullrabzak the man who is turning complex data headaches into lightbulb moments for our partners and clients. 

Q: What do you love most about your role today? 

My title is Manager - Partner Mobilisation and Training. That means I’m helping clients and partners get value from Bitpool quickly and confidently. 

I love that my work is so tangible. Someone comes in overwhelmed with data, unsure what to do. I build a demo dashboard or show them how to structure their pages, and suddenly they get it. Those “aha” moments are the best. 

I also like that I’m the bridge between the client and partner experience and our development team. I use Bitpool every day, my fingerprints are in every part of the platform, and that’s satisfying. 

Q: What do you think sets Bitpool’s service and training apart? 

Speed and relationships. With big platforms, you log a support ticket and wait weeks for a reply. With us, you get a real answer fast. We keep things human, and we know the names and stories of the people we’re supporting. 

We also don’t overwhelm new users with every feature on day one. We start broad, get them comfortable, then build up to advanced dashboards, AI tools, and reporting. It makes training stick and scales better and faster. 

Q: What’s the most fun adventure you’ve had at Bitpool? 

I recently went over to the UK and spent six weeks embedded with one of our partners to help them onboard, train and configure the system in a way that added instant value to their business and for their clients.  I also got to play a bit of golf, experience some sunshine and travel with my wife after we’d finished the program. 

Q: You’ve mentioned AI.  

AI is a game-changer when the data is structured right. My job is helping partners tag and template correctly so AI can answer meaningful questions to drive and integrate systems or draft compliance reports instantly. 

In the future, training will be modular, self-serve, with me jumping in for short, focused touchpoints. Think: 30-minute kickoff, learn at your pace, then a 30-minute Q&A to troubleshoot real-world problems. That’s scalable, flexible, and partner-friendly. 

Q: What are the things about Bitpool user should know? 

I think it’s the crazy features that we have. When I show people the AI, they get their socks blown off because it’s so new, and also because it’s so effective, and it’s actually shocking how easy it is. There are so many tools and configurations. 

Q: So you can connect it and make it your own? 

Yes, all of the functionality is accessible to everyone, regardless of the age or brand of system. The connectors are so diverse that everyone can connect their systems to Bitpool and unleash the power of the data they already own and has often been stagnating for years.  

Old thinking means people see traditional BMS and monitoring sub systems are independent – now our AI means that’s no longer the case. It’s absolutely revolutionary for our industry. 

Q: What keeps you motivated at Bitpool after all these years? 

Curiosity. I can’t leave a problem half-solved. I always want to know why a number is spiking, or what pattern sits underneath. That mindset has kept me hooked on buildings and data. 

Also the culture here at Bitpool is awesome. We’re still agile enough to adapt quickly, and the people here make work enjoyable every single day. 

Q: And outside of work — what does life look like? 

Golf is a big love. I play a lot, and luckily my wife does too, so it’s something we share. I’m also into gaming, though she hasn’t been converted yet! That balance, golf, gaming, and time with my wife keeps me grounded. 

Q: What’s the best piece of advice you’ve been given? 

Never stop asking questions until you find an answer that makes sense. Whether it’s data, buildings, or life in general, curiosity is what drives better outcomes. 

We recently caught up with Grant Chilcott, Director at Building Insight, to discuss our partnership value and chat through the impact of the Bitpool platform on their clients, unlocking value across their energy, government, tertiary education, emergency services and commercial portfolios.

Q: What prompted Building Insight to partner with Bitpool?

Grant:
We’ve known Peter Palonek for a long time, and that trust really laid the groundwork. We had confidence that Bitpool and the wider Partner Network could deliver real value to our clients.
We knew they understood the industry, and what stood out was how easy the system is to use. It was really fast to upload data, build dashboards, customise reports and provide peace of mind for clients with legacy systems with a physical and cyber safe backup solution in the cloud. Compared to traditional systems lacking in analytics, Bitpool’s efficiency measures are immediate. Our clients are getting robust, accurate numbers straight away, and that builds a deeper trust with our clients.

Q: Can you share an example where Bitpool made a real impact?

Grant:
Absolutely. One of our clients had an existing BMS, and they assumed energy reporting was being managed. But when the real estate division took over, they found a blank database. We stepped in, uploaded their data using LoRaWAN, and pulled it into Bitpool. Suddenly, they had dashboards and insights from what appeared to be an empty data pool.

Since then, the relationship has grown. There’s more BMS work coming our way, and the client gets a clear, real-time view of their building. They’ve even used Bitpool’s analytics to break down energy use across interconnected buildings to transform how they manage energy reporting and improve their tenant experiences.

And when you can deliver accurate numbers quickly, you create trust. That’s been a big shift for us and our clients.

Q: What other challenges has Bitpool helped solve?

Grant:
In one case, a client site had faulty meters. Using Bitpool, we could identify the discrepancies, replace the meters, and ensure the data was finally accurate. Another client in real estate couldn’t achieve a NABERS rating because they had no usable data and now, they’ve got full confidence in what they’re reporting.

One of the biggest differentiators for us is Bitpool’s analytics layer. It makes the BMS far more usable, and the reporting is clearer and easier to interpret. Clients can split data by building, tenant, or system. That means they can act on the information and store it safely.

Q: What’s the broader impact of Bitpool on your business?

Grant:
It’s really future-proofed us. With Bitpool, we’re providing immediate insights and leading edge solutions. One of our education clients has even reduced the number of people running their BMS because Bitpool improved efficiency through AI and embedded automation to that level. It’s helping our business push into new areas with confidence too.

Q: Final thoughts on the partnership?

Grant:
At the end of the day, we’re aligned in our mission, to make buildings and cities more accountable and efficient. Bitpool brings the tech, and we bring the practical application. Together, we’re helping clients move faster, make better decisions, and get more from their buildings.

The Bitpool platform also helps us future-proof our business and our clients’. It gives us the ability to scale, improve tenant experience, and drive efficiency with real-time, actionable insights. We’re helping our clients become more accountable, efficient, and ready for whatever comes next.

About the Partnership
Bitpool’s collaboration with Building Insight is a cornerstone of its channel-first growth strategy, enabling a wider footprint and more agile delivery. As Bitpool’s platform continues to scale globally, partnerships like this ensure the benefits of AI-powered building intelligence are felt across all sectors from energy and education to healthcare, and beyond.

Brisbane, Australia 2 September 2025 

Bitpool, the AI-powered building intelligence platform, today announced a strategic partnership with Neeve, a global leader in secure technology foundations for smart buildings.

This collaboration will make Bitpool’s universally compatible software available for deployment through the Neeve Marketplace, giving customers instant connectivity to their built environments and unlocking smarter, faster, and more secure pathways to efficiency. It also offers partners a trusted, secure platform for deploying Bitpool’s products backed by industry-leading cybersecurity, secure remote and cloud access, and robust edge technology from Neeve.

Through the reciprocal agreement, Bitpool will also make Neeve’s hardware available to its customer base, giving building owners and operators access to a seamless integration of advanced AI software and trusted edge hardware.

Bitpool’s platform brings the benefits of Artificial Intelligence and Machine Learning to the masses, providing real-time visibility into building performance, automating reports, informing decisions and delivering insights that amplify performance.

"At Neeve, we’re building the secure foundation that powers the OT journey to the cloud, and with Bitpool, we’re infusing AI directly into that fabric." said Nitesh Trikha (CEO, Neeve). "Bitpool's AI intelligence accelerates our vision of Neeve as the AI infrastructure for OT, where security, data, and intelligence converge to enable autonomous, intelligent buildings. This partnership launches the enterprise-grade, industrial AI-native era for the built world."

David Blanch, CEO of Bitpool, said this marks a significant step in Bitpool’s global expansion: “This collaboration with Neeve gives Bitpool global reach. By placing our AI-driven platform into the Neeve Marketplace and aligning with their secure hardware, we’re delivering smarter technology and making it faster and easier for everyone, everywhere to gain the benefits of machine learning and AI at scale. Together, we’re accelerating the performance of intelligent buildings globally.”

This partnership positions Bitpool and Neeve at the forefront of innovation for built environment clients and partners who want to reduce waste, boost efficiency, and future-proof their property portfolios. By combining Bitpool’s AI intelligence with Neeve’s secure technology foundation, customers can take advantage of critical edge-cloud infrastructure to ensure their built spaces are secure, smart, and sustainable. This collaboration represents a milestone in driving the digital transformation of building operations worldwide.

ENDS…. 

About Bitpool 

Bitpool delivers real-time, AI-powered visibility and control across asset portfolios in the built environment. Designed for speed, scalability and security, our platform connects to any data asset, anywhere, using embedded AI and machine learning to automate decisions, drive efficiency and deliver measurable performance improvements from the palm of your hand. With fast integration, open-source flexibility and low-code customisation as standard, Bitpool is changing the way buildings are managed.

About Neeve 

Neeve is disrupting the OT landscape with a first-of-its-kind intelligent infrastructure platform that unifies security, connectivity, and edge compute. With Secure Edge at the core, Neeve enables secure remote access and data pipelines that power automation, ML, and AI at scale, turning operations into autonomous, intelligent systems. Neeve is built for the AI-era. Backed by a growing partner ecosystem and global deployments, Neeve is redefining how industries connect, protect, and accelerate their journey to cloud and AI-driven automation.

For media enquiries, contact:  
Zoe Staples  
Bitpool  
Phone: +61404047905  
Email: zstaples@bitpool.com  
Website: https://www.bitpool.com  

In 2025, it is safe to say that Multi-Factor Authentication (MFA) has become a standard for web-based authentication. Yet, even with widespread adoption, the security of MFA still varies depending on how it is implemented. Where SaaS and B2C services rely on passwords, SMS codes and email links, users remain exposed without token protection and passkeys. These are the basics to consider in web-based authentication – Multi Factor Authentication (MFA) and Single Sign On (SSO).

1.  MFA

   MFA stands for Multi-Factor Authentication, which refers to using two or more categories of credentials to verify a user’s identity. These categories are: 

   1. Something you know – e.g. passwords or PINs 

   2. Something you have – e.g. your smartphone, laptop, or a hardware security key (like a FIDO key) 

   3. Something you are – e.g. your fingerprint or face (biometrics)

Traditional MFA is typically a combination of something you know (password) and either something you have or something you are. However, passwords remain the weakest link because they’re often reused, poorly constructed, and vulnerable to phishing or theft.  

2. SSO 

   Once authenticated, users are granted a session token which keeps users signed in without constant reauthentication impacting productivity. 

   While "keep me signed in" is convenient, it also introduces risk, especially if stolen and re-used by attackers.  

   It is possible to balance security and productivity through smarter conditional access for sensitive applications. For example: 

   • Financial systems and cloud infrastructure administrator roles can demand more frequent reauthentication. 

   • Less sensitive systems can allow longer or indefinite sessions. 

     
     

3. Why passkeys and Token Protection are the future  

Passkeys 

Modern authentication methods are moving away from passwords in favour of passkeys. Passkeys eliminate the need for passwords altogether. Passkeys are a form of authentication that falls into the “something you have” category. Passkeys are cryptographic keys stored on a secure module in your device (like your phone or laptop).  These secure modules are ideally protected by biometrics. This ensures a 2+3 MFA setup -something you have (your device) and something you are (biometrics). 

This combination is significantly more secure than traditional MFA because: 

• The private key never leaves your device. 

• Authentication cannot be phished or reused. 

• Physical access is needed to compromise the key, and even then, device protection (PIN, screen lock, encryption) remains a barrier. For IT teams, this means planning for passkey adoption by implementing manual processes for secure device onboarding and registration. Over time passkeys should completely replace passwords for user sign-in, with passwords used solely for recovery purposes. 

Token Protection 

Token protection is an emerging technology designed to tie session tokens to a specific device. This means if a token is stolen, it cannot be reused elsewhere. 

Microsoft Entra has introduced token protection as part of its Conditional Access framework. However, as of 2025, its use and support is limited to 

• Windows 10+, Windows Server 2019+, and a small number of applications with complex implementations not practical for most SMBs. That said, as token protection matures, expect broader support and adoption in the years ahead within the enterprise security space.  

Why isn’t this the industry standard for SaaS providers already? 

Despite the availability of modern authentication technologies like OAuth2, OpenID Connect, SSO, and Passkeys, many Software-as-a-Service (SaaS) providers are lagging behind. While the technology is mature, business priorities often lean toward flashy features and marketing, over fundamental security. 

Most people would be surprised to hear that many businesses still don’t offer Single Sign-On (SSO) or proper MFA integration, especially in the B2C (business-to-consumer) space. Apple leads B2C identity management, while Microsoft leads in B2B (Business-to-Business). Unfortunately, many SaaS platforms have not yet caught up in either space. 

Real-world impact 

In early 2025, several Australian superannuation providers were targeted by attackers using stolen credentials. While many providers had MFA available, the breach highlighted key issues: 

• Customers who did not enable MFA, put themselves at risk. 

• One provider, AusSuper, offered limited MFA support for users, and faced significant public backlash for failing to provide basic protections. 

This illustrates the shared responsibility of security. Users must adopt the tools available, and businesses must provide them in the first place. 

The road ahead 

The future of authentication is simple, secure, and password-less. As more services adopt passkeys and token protection, users will benefit from: 

• Stronger security with less effort 

• Fewer phishing opportunities 

• Faster and more seamless sign-in experiences 

Passwords that are never used cannot be phished, stolen, or guessed. If they exist solely for recovery (and even then require additional verification) we’re well on our way to a safer digital world. 

Things to remember 

• MFA is standard, but not all MFA is equally secure. 

• Passkeys offer strong, phishing-resistant authentication. 

• Token protection strengthens session security. 

• Businesses and users both play a role in adopting modern authentication. 

• The move to password-less is both inevitable and necessary. 

Last week, we heard Keir Starmer, UK Prime Minister making headlines for addressing the social fear of AI while asking us to seize the concept that “AI and tech should make us more human”. A bold but important statement which re-frames the conversation. AI isn’t here to replace us, it’s here to remind us what we’re great at.  

AI makes us more human – and that’s a great thing 

How does it? Well technology amplifies people – and performance. It doesn’t remove decision makers, or the need to use human senses to drive those decisions, but it does remove the noise and hours chasing information and double handling information you’re never quite sure about. 

Enabling people do what they do best  

As organisations come to grips with how they might use AI in their businesses, the reality is it really can help humans to do what they do best. 

AI can’t replicate the gut feel of knowing whether something feels right or not, but the insights can provide all of the information we need, quickly and accurately. Which means less stress and more time to do things that a) matter and b) make us happy. 

Let technology do the heavy lifting 

If AI is given the latitude it should, we’ll have more time to bring the next generation of building information specialists up to speed, to coach and mentor and disseminate the knowledge that will build and inform capability for the future. 

Imagine how much we could all achieve?

If we spent engineering time improving infrastructure rather than reactively responding to it. Or if owners knew and could instantly adjust how their assets operated and shift focus in real time? Or if tenants knew how comfortable and efficient their space was and renewed their leases automatically as a result? 

AI is about helping everyone to thrive 

It’s not about unskilling, it’s about upskilling. In giving people the tools and time to invest in activity which only humans can do. Open data access makes sure nobody gets left behind. Automated insights make faster better decisions and human centred design means our tech makes us stronger together, so that the buildings work for the people who own, operate and reside in them. 

We think that’s a vision worth pursuing. 

Brisbane, Australia June 12th, 2025  

Bitpool, a leading platform in AI-driven business intelligence is proud to announce a new strategic partner with Synchronous Building Automation, a national leader in building automation and energy management systems. 

This collaboration represents a strong alignment in values and vision, with both companies dedicated to delivering exceptional service, high-quality work, and smart, scalable solutions that accelerate the shift toward autonomous and efficient buildings. 

"Our partnership with Synchronous is a natural alignment of values and vision," said David Blanch, CEO of Bitpool. "Their dedication to quality service and national reach makes them an ideal partner as we continue to expand our impact locally and globally." 

Tom Waters, Managing Director of Synchronous  said, “Working with Bitpool has been a seamless experience. We’re culturally aligned, technically complementary, and both committed to delivering outstanding real, measurable outcomes for clients. We’ve already seen the value this partnership can unlock, and we’re excited about the future as we continue to scale and innovate together”. 

This partnership reflects Bitpool’s ongoing commitment to building a high-performance, values-aligned partner ecosystem that makes building data open, accessible, and actionable. 

For media enquiries, contact:  
Zoe Staples  
Bitpool  
Phone: +61404047905  
Email: zstaples@bitpool.com  
Website: https://www.bitpool.com  

Synchronous 
Phone: 02 6113 0460 
Website: https://syncba.com.au/