If Bitpool had a backstage pass, Natasha would be at the centre of it. 

She works deep in the platform where most people never see. But everything she touches impacts partners, clients, and the entire product team. Her work smooths workflows, tightens logic, and translates feedback into improvements. 

She understands the system’s architecture from end to end, guiding partners and customers in the best ways to optimise the platform.  And while she doesn’t claim the spotlight, her fingerprints are everywhere. 

Natasha represents the best of Bitpool - quietly excellent, relentlessly curious, and deeply committed to building something that works for everyone. 

We talked to Natasha about her role – here’s what she had to say.. 

Q What does a typical day look like for you at Bitpool? 
A: Honestly, most of my day is spent inside the Bitpool platform. Probably 90% of my time. I’m across both the great parts and the things we need to improve, which is actually what I love. I get to help shape how the system is built, how it works, and how it should feel for our partners and clients. 

Q: What do you love most about the platform itself? 
A: That it’s so open. There’s so much potential to make it even more robust from the ground up. I love being able to gather feedback from users, briefing that into the technology team and seeing it come to life, knowing it will make a real impact. 

Q: Are you coding much yet? 
A: Not really, I did a bit at Uni (HTML and CSS). At Bitpool it’s easy to approach people like Cam who are super knowledgeable and they’re always happy to help us learn. They’re very “give it a go” which is great for building confidence. 

Q: What are the common challenges you see partners and customers face? 
A: Honestly, they’re usually minor things, like not understanding how charts should be read or how the data is implemented. Because we see it every day, we forget that others might be seeing the platform for the first time. So I’m learning how to teach people how dashboards work, how reports work, and how to guide them without overwhelm. 

Q: What do you enjoy about working here? 

With the partner channel growing, we’ve got a really clear goal. It’s great to see everyone aligned, and working together to continue to make the Bitpool platform lead the market. I love getting deep into how the system works and looks – we’ve all spent so much time looking and living in the system, we intuitively know what customers and partners need to do if they’re having issues understanding the data or dashboards.  

Q: And you work closely with Ash - Bitpool’s team-proclaimed King of Dashboards? 

A: He is! We call him the “Bitpool Bible” because he just knows everything. At the end of the day, we all help each other because every one of us knows a different part of the platform, so teaching each other new workflows is part of the fun. 

Q: You’ve been here six years, how has the culture evolved? 
A: The culture hasn’t changed that much which is great. The vibe has always been the same - supportive, collaborative, kind, curious. Everyone who’s come through has had that same energy. That’s why it still feels like home. 

Q: Tell me career wise what’s coming next? 

A: I want to push myself outside my comfort zone. The more I learn and the longer I’m here, the more I want to help push the company forward. Everyone here is so supportive which makes it easier to say yes to new challenges.