If Bitpool had a backstage pass, Natasha would be at the centre of it. 

She works deep in the platform where most people never see. But everything she touches impacts partners, clients, and the entire product team. Her work smooths workflows, tightens logic, and translates feedback into improvements. 

She understands the system’s architecture from end to end, guiding partners and customers in the best ways to optimise the platform.  And while she doesn’t claim the spotlight, her fingerprints are everywhere. 

Natasha represents the best of Bitpool - quietly excellent, relentlessly curious, and deeply committed to building something that works for everyone. 

We talked to Natasha about her role – here’s what she had to say.. 

Q What does a typical day look like for you at Bitpool? 
A: Honestly, most of my day is spent inside the Bitpool platform. Probably 90% of my time. I’m across both the great parts and the things we need to improve, which is actually what I love. I get to help shape how the system is built, how it works, and how it should feel for our partners and clients. 

Q: What do you love most about the platform itself? 
A: That it’s so open. There’s so much potential to make it even more robust from the ground up. I love being able to gather feedback from users, briefing that into the technology team and seeing it come to life, knowing it will make a real impact. 

Q: Are you coding much yet? 
A: Not really, I did a bit at Uni (HTML and CSS). At Bitpool it’s easy to approach people like Cam who are super knowledgeable and they’re always happy to help us learn. They’re very “give it a go” which is great for building confidence. 

Q: What are the common challenges you see partners and customers face? 
A: Honestly, they’re usually minor things, like not understanding how charts should be read or how the data is implemented. Because we see it every day, we forget that others might be seeing the platform for the first time. So I’m learning how to teach people how dashboards work, how reports work, and how to guide them without overwhelm. 

Q: What do you enjoy about working here? 

With the partner channel growing, we’ve got a really clear goal. It’s great to see everyone aligned, and working together to continue to make the Bitpool platform lead the market. I love getting deep into how the system works and looks – we’ve all spent so much time looking and living in the system, we intuitively know what customers and partners need to do if they’re having issues understanding the data or dashboards.  

Q: And you work closely with Ash - Bitpool’s team-proclaimed King of Dashboards? 

A: He is! We call him the “Bitpool Bible” because he just knows everything. At the end of the day, we all help each other because every one of us knows a different part of the platform, so teaching each other new workflows is part of the fun. 

Q: You’ve been here six years, how has the culture evolved? 
A: The culture hasn’t changed that much which is great. The vibe has always been the same - supportive, collaborative, kind, curious. Everyone who’s come through has had that same energy. That’s why it still feels like home. 

Q: Tell me career wise what’s coming next? 

A: I want to push myself outside my comfort zone. The more I learn and the longer I’m here, the more I want to help push the company forward. Everyone here is so supportive which makes it easier to say yes to new challenges. 

At Bitpool, we’ve always been about the wider community. It’s a critical part of who we are and why we do what we do. We hold ourselves to account to do better, to do right, and to share our collective wins, because then we become better and stronger together. The whole really is greater than the sum of its parts when it comes to software engineering. 

Eating your own dog food is a well known and simple premise. If you’re going to use something, understand it completely. Fix it when it breaks, improve it if you can and grow as you learn - that’s how credibility is earned. 

At Bitpool, open source is a way of life. Every connector, API, and model that powers the platform is something we’ve tested, extended, and improved from the ground up. 

Where the dog food really gets eaten 

Our Service Delivery team use feedback from our platform every day as part of our managed service.  They’re always on the front line, listening, monitoring, tuning and optimising our solution to really amplify performance, so every insight and improvement gets fed into the development pipeline.  

In my mind, this embodies the true spirit of ‘eating your own dog food.’ Using our own platform in production means your feedback and platform updates are live and constant. This keeps us connected to the live issues and opportunities our customers are facing - and relentlessly focused on what works best in the real world. 

Practice what you preach 

In our team, every engineer is expected to understand the inner workings of the open frameworks our platform is built on. That means getting hands-on with libraries, digging into documentation, and participating in community forums.  

Too many companies treat open source like a shortcut to accelerate development. Of course, the byproduct of open source is that we move faster, however at our core, we’re invested in contributing to the wider network so that the industry benefits and we move forward together. 

The credibility loop 

This contribution-first mindset changes other’s perceptions of you as a developer and impacts the visibility and credibility of your brand.  When you engage with open-source communities, you become trusted collaborators. And people who both consume solutions and create them are highly valued and trusted. 

My first-hand experience proves that these community relationships pay back in unexpected ways. A bug fix shared on a GitHub thread can lead to an introduction with a global developer. A shared repo can turn into a new integration partner. At the end of the day, open source is the world’s biggest peer review process. If you can stand up to community scrutiny, your code will stand up anywhere. 

Coding with humility 

It’s important never to think you’re infallible and open source is a critical part of that journey. There’s a certain humility that comes with open-source participation and becoming part of the conversation. When you contribute code to a global community, you know you’re not the smartest person in the room. 

You might start by thinking you’ve solved a problem better than anyone else, until you see how someone on the other side of the world managed to achieve the same thing in three lines of code – it’s the ultimate in perspective giving!  

Learning through contribution 

For me personally, and for Bitpool, open-source engagement is a way of life and learning.  By giving back to the community, we stay plugged into the latest technologies, standards, and innovations while sharpening the curiosity and expertise of our people. 

And if you ever needed to learn about coding well, open source teaches you how to write modular, well-documented code that others can understand, while still exploring new ideas and solving problems at speed. 

The moment you stop contributing, you stop learning. 

Long-term value over short-term wins 

Our focus will continue to be about long-term value, over short-term wins.  We want to be remembered for helping build the foundation of a smarter industry so that, if someone in five years uses our code to make their building more efficient, everyone has won. We’re not about owning intelligence, but enabling it, one contribution, one collaboration, and one line of code at a time. 

In an ecosystem built on trust, expertise, and repeatable results, I’ve learned that transactional relationships don’t last or scale. They’re a temporary fix for a temporary problem, usually dressed up as collaboration with puddle deep commitment which is gone as quickly as it arrives. 

At Bitpool, we’ve made a choice to do things differently. It’s less about being the biggest and shiniest, it’s about building the strongest version we can together.  

And it’s about finding an alignment in our mission that matters - make buildings more accountable, fill the skills gap through technology, enable the next generation of industry experts to do what they do best and ultimately make buildings better for the people who own, operate and reside in them. 

Here’s what we do differently: 

1. We prioritise relationships over box flipping 

   When a partner joins Bitpool, they join our crew. We work with you, not around you. This isn’t a part time gig, it’s our operating model. 

   That means: 

• Shared decision-making 

• Shared problem-solving 

• Shared strategy 

• Shared wins 

  
  

2. We invest early and often to multiply output  

   We’re in your world from the get-go, helping to build capability, multiply output and amplify performance. 

   We help partners: 

• Define their market position 

• Build repeatable service offerings 

• Develop operational workflows 

• Train their teams 

• Engage prospects 

• Deliver projects with confidence 

• Scale to multi-site and global deployments 

  
  

3. We actively integrate your feedback  

   We don’t pretend we’ve got it all worked out. There are always things we could do better and we’re here for it.  When we say, we’ll take your feedback to the team, that’s what happens. If you’re in our ecosystem, your voice is always heard. 

   Partners get: 

• Direct access to product leaders 

• Real conversations about roadmaps 

• The ability to influence features 

• A say in UI/UX improvements 

• Co-design opportunities that uplift the whole network 
   

4. Capability matters 

In our experience, more logos doesn’t always equal more value.  We’d rather have five high performing partners who advocate for our solution than 50 focused on selling shiny things. 

Our premise is simple, when partners succeed, clients succeed, and the ecosystem becomes stronger with every win and all of our collective learnings. 

5. We're here for the long game 

We know that change is a given and today’s technology will be obsolete before we know it.  What will never change is the market rewarding trust, partnership and reliability. We’re building relationships for the long-term to build capability that lasts. 

The bottom line - Bitpool is built different 

We don’t call everyone a partner nor sell a solution and walk away. We can’t deal with complexity, jargon and hype.  We don’t take ourselves too seriously, we’re invested in your success, so we show up, build together and win together. 

If you’re looking for the kind of partner who cuts the BS, knows your industry and backs your capability, let’s talk. 

Brisbane, Australia 18 November 2025  

Bitpool, a global leader in AI-powered building intelligence, has today announced a new partnership with Delta Building Automation (DeltaBA), one of Australia’s most respected providers of building automation solutions. 

The collaboration will combine DeltaBA’s decades of experience with Bitpool’s advanced AI and data platform to change the way building systems are maintained, optimised, and experienced across their national customer base. 

For Bitpool Co-Founder and CEO, David Blanch, the partnership is both professional and personal, commenting: “I’ve known the team at Delta since I worked there in my early career and been a massive fan of their product. I saw an opportunity to work with people I know and trust to deliver exponential value to the market. These are people who always ‘do it right’ - values which are reflected in their business and ours.” 

Tim Davis, Director at DeltaBA commented: “Our cultural and technological alignment could not be stronger.  We’re both committed to simplicity, performance and open-source solutions. With Bitpool we can achieve native connectivity from their cloud-based AI platform into our modular control system in under 15 minutes."  

It’s a capability shift that lets us deliver real value to our customers in a seamless and meaningful way. Together we’re drastically increasing the speed of decision making, using artificial intelligence and machine learning to tell our customers what’s wrong with their building and how to fix it, fast’. 

DeltaBA, backed by the global strength of Delta Controls and Delta Electronics, is known for its skilled team, strong culture, and long-standing reputation across Australia. By integrating Bitpool’s AI and edge technology (built on Node-RED, a platform Delta Controls also embraces), the partnership will enable smarter, faster, and more predictive building automation services. 

Blanch added: “Delta BA’s tagline says it best - ‘the most intelligent solutions are the simplest to use’. That’s exactly the space Bitpool plays in, and why this partnership makes so much sense.” 

Together, Bitpool and DeltaBA will help building owners, operators, and tenants make smart buildings simpler. 

About Delta Building Automation 
Delta Building Automation is a leading Australian provider of building automation and controls, delivering innovative, reliable, and energy-efficient solutions for over 25 years. With a reputation for quality, culture, and customer service, DeltaBA helps buildings perform at their best. 

About Bitpool  

Bitpool delivers real-time, AI-powered visibility and control across asset portfolios in the built environment. Designed for speed, scalability and security, our platform connects to any data asset, anywhere, using embedded AI and machine learning to automate decisions, drive efficiency and deliver measurable performance improvements. With fast integration, open-source flexibility and low-code customisation as standard, Bitpool is changing the way buildings are managed. 

For media enquiries, contact:   
Zoe Staples   
Bitpool   
Phone: +61404047905   
Email: zstaples@bitpool.com   
Website: https://www.bitpool.com  

There’s a quiet revolution happening under the hood of our platform, and it’s not AI, it’s about architecture. The secret? Micro infrastructure. 

In our world, that means breaking complex structures into manageable, modular parts to provide architectural agility on a major scale. 

The microservices mindset 

We call it “decoupling logic.” Instead of one massive codebase that tries to do everything, Bitpool’s platform is built on microservices, that is to say, small, containerised components that each perform a specific function. 

Microservices allows our platform to scale fast without issue. When each function lives in its own environment, managed by frameworks like Docker and Kubernetes, new features can be deployed, tested, and scaled independently. 

Speed through separation 

In practical terms, our micro architecture means shorter development cycles, faster partner feedback loops, and smoother system updates. 

When you’re working with a global partner ecosystem, agility is everything. You can’t have every change ripple through the entire platform. We’ve structured Bitpool so we can adapt quickly without breaking things. That adaptability became critical when we had a sudden explosion of data and customer growth learning that scale is all about design resilience. 

Future proofing our solution 

The microservices model fits perfectly with where AI is heading with agents, services, and logic layers that talk to each other, all loosely coupled but highly connected. It’s the foundation for agentic infrastructure. 

Engineering culture in code 

Beyond the technical benefits, microservices mirror the culture of our development team as every person is encouraged to be empowered, accountable, and to take ownership of everything they do. 

Our architecture reflects how we think as a team. Everyone owns their part, but it only works if we all connect, communicate and collaborate. The result? A platform that’s as adaptable as our team behind it. Scalable, resilient, and ready for whatever the next wave of innovation brings. 

For decades, building data has lived behind dashboards. Owners and operators have stared at rows of charts, dials, and trend lines, convinced that visibility equals understanding when seeing without context isn’t actually intelligence, it’s distraction. 

According to our CTO, Phil Mounsey-Smith, when Bitpool first started, the issues were traditional, like connecting buildings, extracting reliable data and presenting it so it was easy to understand. Dashboards made sense in that era. They gave engineers and operators a way to visualise what was happening inside complex systems. 

But as Phil explains, that approach had limits. “We were building mechanical interfaces for mechanical systems,” he says. “They showed you what was happening, but not why. They didn’t conform to the way humans actually think and make decisions.” 

That realisation set the foundation for Bitpool’s shift toward AI-driven conversation. Helping buildings to talk and be heard. 

AI with a difference 

Since large language models (LLMs) and GPT-based technology have risen in popularity, the way we interact with systems has fundamentally changed. We’ve moved from mouse clicks to natural language and from “query” to “conversation”. Instead of trawling through tabs and widgets, Bitpool users can now ask simple questions by voice or by text. 

“AI lets us design systems that conform to people,” says Phil. “The technology should adapt to the user, not force the user to adapt to the technology.” 

“Find out today which system used the most energy overnight” or “where’s the anomaly in my HVAC data?” 

From insights to intuition 

Efficiency is great, but the interpretation that comes from AI, means it’s better than human insights in many ways. It highlights patterns a human might overlook, uses historical data patterns to fill gaps and uses all of that to provide real time recommendations in seconds.  

“Buildings generate terabytes of data every day,” Phil says. “No human can process that volume meaningfully. With AI, we can finally unlock what that data has been trying to tell us all along. Our buildings are speaking, and we’re all listening!.” 

Trust and context 

It goes without saying that AI driven dialogue is only meaningful when the data underneath it can be trusted. That’s where our data assurance framework comes into its own, cleaning, validating, and fingerprinting every sensor stream before it’s ever analysed. 

“AI is only as smart as the data you feed it,” Phil explains. “Our role is to engineer for confidence, making sure that when AI gives an answer, it’s grounded in reality and fact.” 

By calculating completeness, uniqueness, and accuracy scores for every inbound data stream a fingerprint is created for every element, allowing AI to use a source of absolute truth to deliver insights with measurable confidence. 

The human element 

For all the technical complexity behind our platform, Phil is proud that our purpose remains simple – to change the way buildings are managed by making them easier to understand and operate. 

Phil sums it up best: “Technology should disappear into the background. When we get it right, the focus shifts back to people at all levels making better decisions faster. That’s the measurable performance gain from real building intelligence.” 

Ultimately, we believe the future of building intelligence is about conversation and impact, not dashboards. 

“We’re not about chasing trends, we’re all about the fundamentals, helping our community to be better my making data visible, accessible, and actionable”, says Phil.