Operating at the intersection of data, AI and buildings means we’re managing more than technology, at Bitpool HQ, we’re the trusted hub of our partners and clients, responsible for unlocking smarter, more sustainable buildings while defending the data that delivers the goods.   It’s cybersecurity month here in Australia in October, so time to share a few of the things we do to keep our ecosystem of Bitpoolers, and their data safe. 

1. Continuous monitoring and intelligent alerting 

   Our cloud platform is continuously monitored using Microsoft Sentinel, one of the most advanced cloud-native SIEM (Security Information and Event Management) tools available.  

   • Always on: We maintain 24/7 visibility of system events, ensuring unusual behaviours or anomalies are flagged instantly.

   •  AI-driven detection: Sentinel embeds advanced analytics to spot emerging attack patterns and correlates them across systems.

   • Actionable insights: Alerts are raised, triaged and prioritised, so we respond quickly and effectively. 

   
   

2. Zero trust means zero trust 

   We really don’t trust anyone. So much so, we pay independent cybersecurity experts to undertake penetration testing on our platform to make sure we’re forewarned and protected on our terms. 

   • Real-world attack simulation: from comprehensive API testing, to application-layer exploits. 

   • Proactive hardening: to immediately improve defences, patch vulnerabilities, and adjust configurations. 

   • Transparent assurance: to give partners confidence that security resilience is tested and validated.

      

3. Incident response with confidence and speed 

   Our playbooks are a thing of beauty because how you respond in the event of an intrusion is everything.

   • Our incident response policies and playbooks define exactly what happens in the event of a security incident. 

   • Our first priority to limit exposure, is isolating affected systems immediately. 

   • Partners are notified clearly, in line with regulatory requirements and our internal commitment to transparency. 

     
     

4. No lone wolves 

   No lone wolves at Bitpool. Administrative and privileged accounts are one of the most common targets in a cyber attack. To mitigate this: 

   • Access is granted only where necessary.

   • Access permissions are audited and adjusted as roles or responsibilities change.

     
     

5. Compliance that travels 

   We align our policies and controls with ISO27001, the global security benchmark. Whether you’re in Brisbane or Birmingham, when it comes to data privacy, we don’t mess around either. 

   • European partners can trust we treat personal data with respect in line with GDPR legislation. 

   • We only collect what we need to deliver value, nothing more.

   •  If partners or customers want their data erased, we make it happen. 

We’re here to turn your messy, multi-system building data into usable outputs which deliver immediate value. From basic equipment monitoring to AI-powered reporting, Ash won’t stop until the numbers make sense. 
In this interview, we asked him which top 5 things every Bitpool user should know.  

1. Week one onboarding wins 

   When we’re involved from kick off, day one becomes filled with insights and performance scales, fast. We show you the possibilities of the platform and how it can deliver immediate value. 

   
   

2. What really belongs on your Bitpool homepage 

   Status, anomalies, exceptions, next actions and very little more.  

   
   

3. How to stop dashboard sprawl 

   Book in a session and we’ll show you how to stop dashboard sprawl and fix data math. We install role-based templates so charts tell the truth from Day 1.  

   
   

4. AI across multiple sub-systems 

   “Is the HVAC behaviour driving our 3–5pm energy spike?” Our AI correlates multi-disciplinary site data behaviour and drafts a plain-English summary within seconds. This turns a hunch into a readable, transmittable note that you can circulate, save and learn from, fast. 

   
   

5. Top data mistakes  

• Treating cumulative meter data as intervals.  

• Choosing the right visualisation for different data sets.  

• Tagging as an afterthought.  

Fix these and dashboards start telling you the truth.  

Time to amplify your partner performance?  

Sign up for a 30 minute kick off session with Ash and let’s get you moving, fast. 

In our business, it’s important to have people who have walked the talk when it comes to BMS, because that’s what sets us apart. With a career spanning mechatronics engineering, industrial automation, mining systems, and some of Australia’s largest building data deployments, Cameron brings a level of grounded pragmatism which adds value from plant rooms to boardrooms.

In his new role as Head of Partner Integration & Support at Bitpool Cam will continue to build teams and grow talent while setting the standard for pro-active service, technical excellence, and faster time to value for our partner network. Let’s find out what makes him tick.

Q: What excites you most about your new role?
Turning pain points into opportunities. I’ve been the engineer on the ground, wrestling with late data, messy labels, and unrealistic deadlines. Now I get to lead a team and build tools that eliminate those barriers for our partners. That’s exciting.

Q: How will your leadership impact Bitpool partners?
Cam: We’re setting a new standard. Integrations will be fast, self-service, and supported by AI. Partners will see dashboards approved before hardware even lands, naming consistency enforced, and support that proactively anticipates needs and delivers on them.

Q: What’s your vision for the team and our partner network?
I want Bitpool’s partners to feel like they have a technical hub behind them rather than just solving problems when something breaks. We’re here to amplify performance for our partners, by being pro-active in helping them scale, faster.

Q: What’s your philosophy on technical leadership?
Lead with clarity and empathy, and never over-commit. Provide the processes, tools, and training so engineers can thrive. And always bring lessons from the field back into the product, that’s how we stay ahead.

Q: What do you think makes Bitpool different?
We’ve lived the challenges of integrations and deployments. We understand the grind. And we’re building a future where those pain points are removed.

Q: Best piece of advice you live by?
Aim high and know when to say no. Protect quality and your team’s wellbeing, it’s the only way to be consistently good.

Q: Finally, what’s your superpower?
Probably curiosity – I believe there’s always a better way and am unrelenting in finding it!

And this is just the start. Follow us to follow our journey as we scale globally, amplify partners performance and keep driving the future of building performance with AI. 

#PartnerEnablement #BuildingPerformance #PropTech #SmartBuildings #AI #BuildingIntelligence #EnergyEfficiency 

Ever wondered who’s leading our service, support and training team at Bitpool? Meet Ash Abdullrabzak the man who is turning complex data headaches into lightbulb moments for our partners and clients. 

Q: What do you love most about your role today? 

My title is Manager - Partner Mobilisation and Training. That means I’m helping clients and partners get value from Bitpool quickly and confidently. 

I love that my work is so tangible. Someone comes in overwhelmed with data, unsure what to do. I build a demo dashboard or show them how to structure their pages, and suddenly they get it. Those “aha” moments are the best. 

I also like that I’m the bridge between the client and partner experience and our development team. I use Bitpool every day, my fingerprints are in every part of the platform, and that’s satisfying. 

Q: What do you think sets Bitpool’s service and training apart? 

Speed and relationships. With big platforms, you log a support ticket and wait weeks for a reply. With us, you get a real answer fast. We keep things human, and we know the names and stories of the people we’re supporting. 

We also don’t overwhelm new users with every feature on day one. We start broad, get them comfortable, then build up to advanced dashboards, AI tools, and reporting. It makes training stick and scales better and faster. 

Q: What’s the most fun adventure you’ve had at Bitpool? 

I recently went over to the UK and spent six weeks embedded with one of our partners to help them onboard, train and configure the system in a way that added instant value to their business and for their clients.  I also got to play a bit of golf, experience some sunshine and travel with my wife after we’d finished the program. 

Q: You’ve mentioned AI.  

AI is a game-changer when the data is structured right. My job is helping partners tag and template correctly so AI can answer meaningful questions to drive and integrate systems or draft compliance reports instantly. 

In the future, training will be modular, self-serve, with me jumping in for short, focused touchpoints. Think: 30-minute kickoff, learn at your pace, then a 30-minute Q&A to troubleshoot real-world problems. That’s scalable, flexible, and partner-friendly. 

Q: What are the things about Bitpool user should know? 

I think it’s the crazy features that we have. When I show people the AI, they get their socks blown off because it’s so new, and also because it’s so effective, and it’s actually shocking how easy it is. There are so many tools and configurations. 

Q: So you can connect it and make it your own? 

Yes, all of the functionality is accessible to everyone, regardless of the age or brand of system. The connectors are so diverse that everyone can connect their systems to Bitpool and unleash the power of the data they already own and has often been stagnating for years.  

Old thinking means people see traditional BMS and monitoring sub systems are independent – now our AI means that’s no longer the case. It’s absolutely revolutionary for our industry. 

Q: What keeps you motivated at Bitpool after all these years? 

Curiosity. I can’t leave a problem half-solved. I always want to know why a number is spiking, or what pattern sits underneath. That mindset has kept me hooked on buildings and data. 

Also the culture here at Bitpool is awesome. We’re still agile enough to adapt quickly, and the people here make work enjoyable every single day. 

Q: And outside of work — what does life look like? 

Golf is a big love. I play a lot, and luckily my wife does too, so it’s something we share. I’m also into gaming, though she hasn’t been converted yet! That balance, golf, gaming, and time with my wife keeps me grounded. 

Q: What’s the best piece of advice you’ve been given? 

Never stop asking questions until you find an answer that makes sense. Whether it’s data, buildings, or life in general, curiosity is what drives better outcomes. 

We recently caught up with Grant Chilcott, Director at Building Insight, to discuss our partnership value and chat through the impact of the Bitpool platform on their clients, unlocking value across their energy, government, tertiary education, emergency services and commercial portfolios.

Q: What prompted Building Insight to partner with Bitpool?

Grant:
We’ve known Peter Palonek for a long time, and that trust really laid the groundwork. We had confidence that Bitpool and the wider Partner Network could deliver real value to our clients.
We knew they understood the industry, and what stood out was how easy the system is to use. It was really fast to upload data, build dashboards, customise reports and provide peace of mind for clients with legacy systems with a physical and cyber safe backup solution in the cloud. Compared to traditional systems lacking in analytics, Bitpool’s efficiency measures are immediate. Our clients are getting robust, accurate numbers straight away, and that builds a deeper trust with our clients.

Q: Can you share an example where Bitpool made a real impact?

Grant:
Absolutely. One of our clients had an existing BMS, and they assumed energy reporting was being managed. But when the real estate division took over, they found a blank database. We stepped in, uploaded their data using LoRaWAN, and pulled it into Bitpool. Suddenly, they had dashboards and insights from what appeared to be an empty data pool.

Since then, the relationship has grown. There’s more BMS work coming our way, and the client gets a clear, real-time view of their building. They’ve even used Bitpool’s analytics to break down energy use across interconnected buildings to transform how they manage energy reporting and improve their tenant experiences.

And when you can deliver accurate numbers quickly, you create trust. That’s been a big shift for us and our clients.

Q: What other challenges has Bitpool helped solve?

Grant:
In one case, a client site had faulty meters. Using Bitpool, we could identify the discrepancies, replace the meters, and ensure the data was finally accurate. Another client in real estate couldn’t achieve a NABERS rating because they had no usable data and now, they’ve got full confidence in what they’re reporting.

One of the biggest differentiators for us is Bitpool’s analytics layer. It makes the BMS far more usable, and the reporting is clearer and easier to interpret. Clients can split data by building, tenant, or system. That means they can act on the information and store it safely.

Q: What’s the broader impact of Bitpool on your business?

Grant:
It’s really future-proofed us. With Bitpool, we’re providing immediate insights and leading edge solutions. One of our education clients has even reduced the number of people running their BMS because Bitpool improved efficiency through AI and embedded automation to that level. It’s helping our business push into new areas with confidence too.

Q: Final thoughts on the partnership?

Grant:
At the end of the day, we’re aligned in our mission, to make buildings and cities more accountable and efficient. Bitpool brings the tech, and we bring the practical application. Together, we’re helping clients move faster, make better decisions, and get more from their buildings.

The Bitpool platform also helps us future-proof our business and our clients’. It gives us the ability to scale, improve tenant experience, and drive efficiency with real-time, actionable insights. We’re helping our clients become more accountable, efficient, and ready for whatever comes next.

About the Partnership
Bitpool’s collaboration with Building Insight is a cornerstone of its channel-first growth strategy, enabling a wider footprint and more agile delivery. As Bitpool’s platform continues to scale globally, partnerships like this ensure the benefits of AI-powered building intelligence are felt across all sectors from energy and education to healthcare, and beyond.

Brisbane, Australia 2 September 2025 

Bitpool, the AI-powered building intelligence platform, today announced a strategic partnership with Neeve, a global leader in secure technology foundations for smart buildings.

This collaboration will make Bitpool’s universally compatible software available for deployment through the Neeve Marketplace, giving customers instant connectivity to their built environments and unlocking smarter, faster, and more secure pathways to efficiency. It also offers partners a trusted, secure platform for deploying Bitpool’s products backed by industry-leading cybersecurity, secure remote and cloud access, and robust edge technology from Neeve.

Through the reciprocal agreement, Bitpool will also make Neeve’s hardware available to its customer base, giving building owners and operators access to a seamless integration of advanced AI software and trusted edge hardware.

Bitpool’s platform brings the benefits of Artificial Intelligence and Machine Learning to the masses, providing real-time visibility into building performance, automating reports, informing decisions and delivering insights that amplify performance.

"At Neeve, we’re building the secure foundation that powers the OT journey to the cloud, and with Bitpool, we’re infusing AI directly into that fabric." said Nitesh Trikha (CEO, Neeve). "Bitpool's AI intelligence accelerates our vision of Neeve as the AI infrastructure for OT, where security, data, and intelligence converge to enable autonomous, intelligent buildings. This partnership launches the enterprise-grade, industrial AI-native era for the built world."

David Blanch, CEO of Bitpool, said this marks a significant step in Bitpool’s global expansion: “This collaboration with Neeve gives Bitpool global reach. By placing our AI-driven platform into the Neeve Marketplace and aligning with their secure hardware, we’re delivering smarter technology and making it faster and easier for everyone, everywhere to gain the benefits of machine learning and AI at scale. Together, we’re accelerating the performance of intelligent buildings globally.”

This partnership positions Bitpool and Neeve at the forefront of innovation for built environment clients and partners who want to reduce waste, boost efficiency, and future-proof their property portfolios. By combining Bitpool’s AI intelligence with Neeve’s secure technology foundation, customers can take advantage of critical edge-cloud infrastructure to ensure their built spaces are secure, smart, and sustainable. This collaboration represents a milestone in driving the digital transformation of building operations worldwide.

ENDS…. 

About Bitpool 

Bitpool delivers real-time, AI-powered visibility and control across asset portfolios in the built environment. Designed for speed, scalability and security, our platform connects to any data asset, anywhere, using embedded AI and machine learning to automate decisions, drive efficiency and deliver measurable performance improvements from the palm of your hand. With fast integration, open-source flexibility and low-code customisation as standard, Bitpool is changing the way buildings are managed.

About Neeve 

Neeve is disrupting the OT landscape with a first-of-its-kind intelligent infrastructure platform that unifies security, connectivity, and edge compute. With Secure Edge at the core, Neeve enables secure remote access and data pipelines that power automation, ML, and AI at scale, turning operations into autonomous, intelligent systems. Neeve is built for the AI-era. Backed by a growing partner ecosystem and global deployments, Neeve is redefining how industries connect, protect, and accelerate their journey to cloud and AI-driven automation.

For media enquiries, contact:  
Zoe Staples  
Bitpool  
Phone: +61404047905  
Email: zstaples@bitpool.com  
Website: https://www.bitpool.com