Privacy Policy

1. Introduction

Bitpool Pty Ltd ("Bitpool", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website, use our platform, or interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, company name, phone number, and other contact details you provide through our forms.
• Usage Data: Information about how you interact with our website and platform, including pages visited, time spent, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Building and Asset Data: Data related to building systems, energy usage, and operational metrics processed through our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services and platform.
• Process enquiries in relation to partnerships, end-user interest, and career applications.
• Communicate with you about products, services, and updates.
• Analyse usage patterns to improve user experience.
• Comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These parties are obligated to keep your information confidential.

5. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure infrastructure, to protect your data. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@bitpool.com.